Is it safe to shop online with hellogoodbuy.ecrater.com?
All credit card/address information are sent encrypted through Google Checkout and/or Paypal, which are considered to be safe methods.
Your personal and private information will not be shared with anyone but for it's intended purpose: to process and deliver your order and occasionally send out email updates/newsletter.
How can I cancel my order?
Send us an email at firstname.lastname@example.org with the subject "CANCEL ORDER" and include your order # in the subject line or in the email. Your order will be cancelled if it has not already been shipped.
If it has already shipped you can request an RMA (Request Merchandise Authorization) by email and return the unopened item back to us within 20 days for full product price refund excluding shipping fees. Returns will not be given if you do not have an RMA.
How can I contact you?
Send us a message through the various forms on the contact page and I'll try my best to assist you in a timely manner. Please give us at least 24 hours to reply. However, it can take up to 2 to 3 days for a reply. Thank you for your patience.
I got a defective item. What now?
First, contact the manufacturer if there is a warranty. If not, then defective items can be returned for full product price refund or exchanged if stock is available and if it fits our guidelines. Items are considered defective/damaged if the product(s) will not function or were damaged once received without the buyer mishandling it. Send us an email to request an RMA (Return Merchandise Authorization). If your not sure if your item fits the criteria send us an email too.
Why do some products take so long to arrive?
Orders go through several processes before its arrival. Typically orders are 1) received 2) confirmed/authorized with Google Checkout or Paypal 3) packaged 4) enroute with the postal service 5) and finally arriving at its destination. Some items may take longer because products are shipped directly from the supplier to keep from paying extra shipping fees. It also helps keep the product costs/prices at a minimum.